Privacy Policy | HomeWorked

HomeWorked makes it easier to connect with home improvement specialists and to see the actual homes they’ve worked on. Through detailed GPS-driven information, app users will know who installed the gorgeous roof, driveway, landscaping, stonework, front door, windows, turf, sprinkler system, siding, fence, gate, garage door, chimney, etc., that they keep noticing in their neighborhood. And for industry professionals, they’ll get their quality work seen by more clients so they can win more projects.

This Privacy Policy describes what personal information we collect through the Platform (defined below), how we use this information, how this information may be shared, and what choices and rights you have with respect to this information. Access and use of our Platform is subject to this Privacy Policy.

Our “Platform” is made up of www.HomeWorked.com and the HomeWorked mobile app.

Introduction:

HomeWorked (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website, mobile app, and related services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

Subscription Information:

When you purchase an auto-renewable subscription, the following terms apply:

Monthly: $129 (Feels too good to be true.)
3-Month Package: $340 (Save almost $50.)
6-Month Package: $645 (Get 6 months for the price of 5.)
Payment will be charged to your Apple ID account at the time of purchase confirmation.
Terms of Use:

For more information, refer to our Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

1. Collection of Information

We collect information about you in a variety of ways depending on how you interact with us and our website and app, including:

- Directly from you when you provide it to us, such as when you register for an account, sign up to receive communications from us, or contact us by phone, email, or otherwise.

- Automatically through the use of cookies, server logs, and other similar technologies when you interact with our website, app, advertisements, and emails.

Account and Profile Information. When Users create an account on our Platform, we collect information you provide us, such as your name, email address, gender, age, and profile information. If you are a Vendor, you may also provide us information related to your business, including a business name, description, contact information, and areas served.

Content Vendors Submit. We collect information and content that you submit, share, or create across our Platform. This includes information and content submitted, shared, or created, including but not limited to company information, profile images, and contact information.

Payments. When vendors make subscription payments within our Platform, we collect certain information to complete your transaction (for example, credit card or bank account information).

Communications. When you communicate with us (via email or phone), we may monitor, collect, and use details about you and your communications. Otherwise, to the extent Users communicate with home improvement professionals outside our Platform, those communications are not subject to this Privacy Policy.

Surveys and Contests. In the event that we run surveys, contests, or promotions, and you participate, we will collect the information you provide to us.

Other Users and Customers. To enhance the quality of our Platform, home improvement professionals on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them. If you are a home improvement professional, Platform users may provide us with feedback about you.

Our Partners and Service Providers. We may receive information about you from our partners and service providers. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information. In addition, our financial partners that conduct “know your customer” or “know your business” (KYC or KYB) verification and our banking partners that issue the HomeWorked credit card(s) may provide us with information they collect directly from you.

Automatically Collected Information

Each time you access the Platform, information is sent to our server by your Internet browser or app and stored in our log files. We collect information about your use of our Platform, including your search activity, the pages you view, and the date and time of your visit. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.

Cookies and Similar Technologies

We use cookies and similar technologies in connection with your use of our Platform to collect information related to what you see and interact with on our Platform and other Platform access and use. Unless required by law, we do not change system behavior within our Platform in response to browser requests not to be tracked.

Location Information

We may receive your device’s location if you enable this through your browser or mobile device. We may infer your general location from your IP address.

2. Use of Information

We use the personal information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:

- to provide and improve our Platform and its features and functionality, to provide customer service and support; to respond to inquiries or requests; to back up our systems; and to improve the security of our Platform;

- to evaluate use of our Platform for our business purposes and to provide and improve our services;

- to personalize your experience, such as tailoring the content and information made available to you and our support services;

- to display relevant or targeted advertising (on our Platform) for us and other businesses and to evaluate the success of such advertising;

- to provide feedback to Vendors on our Platform;

- to communicate with you as described in our agreements with you (for example, the HomeWorked Terms of Use) or this Privacy Policy;

- to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the HomeWorked Terms of Use);

- to enforce compliance with our agreements with you (for example, the HomeWorked Terms of Use) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);

- to perform research and analysis for our business purposes and to conduct journalist research.

Additional Information About Our Uses of Information

Contacts. If you provide us information about your contacts (for example, if you sign up for our Platform through Instagram), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.

Communications. We may use your communications generally for quality assurance purposes and training, and to improve our products and services. We may use your communications to understand and help manage the quality of requests received, and responses sent, by professionals and sellers on our Platform and to provide them with feedback. We may use automated technology to review your communications and improve user experience.

Device and Activity Data. We use your device information, IP address, and other information we collect from cookies and similar technologies for personalization, advertising, and operating our Platforms. Some of the information we collect from using cookies is essential to provide the Platform’s services to you, such as helping you log in your account; other uses of this information assist us with the performance and functionality of the Platform, such as remembering items you have placed in your Toolbox (list of favorites); and other uses of this information enable us to analyze site usage and improve the Platform.

Purchases and Payment Information. For the convenience of our Vendors, we and our payment processors will store information about the payment method you use in connection with the Platform. Note that while our payment processors may store your complete credit card number, HomeWorked does not. You may remove or change your payment method on HomeWorked through your settings. If you would like to change your payment method and you use a credit card, please go to your settings.

3. Sharing Information

User personal information can be shared in the following ways:

Platform Users

One of the main purposes of having a HomeWorked account is to connect Users with home design and renovation experts (Vendors). Through HomeWorked, Users have the ability to find, view, contact, and save Vendor profiles.

Businesses on our Platform

If you request us to find professionals for you, and you view and contact these Vendors, such professionals are independent from HomeWorked and their use of your data is not covered by this Privacy Policy.

Service Providers and Partners

We may share your information with service providers to help us operate our Platform and provide services to you. For example, we ask third parties to help us perform the following types of services: payment processing; telecommunications; logistics; marketing and advertising; IT services; fraud detection; customer management; and analytics providers to help us understand user behavior on our Platform. We also use service providers and partners to perform services explained in our Cookie Policy.

In addition, we may share information about you with third-party platforms when you allow the third-party platform to receive this information from us or allow HomeWorked to share this information with the third party. Our Platform may include third-party social media features and other third-party plug-ins and widgets. When these features are displayed on our Platform, they are operated or hosted by third parties. We are not responsible for these third parties and third-party platforms, so please carefully review their privacy policies and your permissions granted to these third parties and platforms. For example, you may sign-up for our Platform through Google or Apple.

Advertisers and Ad Networks

We use advertising networks and partners to serve advertisements for us, including interest-based advertising, on third-party sites and to assist us in evaluating the effectiveness of our advertising. We may also work with advertising networks and partners to serve ads on our Platform and to communicate with you at the addresses they have for you. We may provide advertising networks, advertising partners, and businesses advertising on our Platform with aggregate information but other than hashed information or device identifiers, we do not disclose your name, contact information, or other personal information.

Corporate Affiliates and Business Transfers

We may share information from or about you with: (a) other companies in the HomeWorked Group, or (b) a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including bankruptcy or similar proceedings) to another company. We may share your personal information with that company and its advisors before and after the transaction date. In the event of a sale or transfer of our business results, we will notify you in the same way we notify you of a material change to this Privacy Policy.

Legal Obligations

We may disclose information from or about you, as required or permitted by applicable law, if we believe that such disclosure is reasonably necessary to (a) comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us, a service provider, or a partner (which may include disclosure to law enforcement, courts, or governmental authorities); (b) prevent, investigate, or identify possible wrongdoing in connection with our Platform; (c) protect our rights, reputation, property, or that of our visitors, users, corporate affiliates, or the public; or (d) enforce compliance with our agreements with you (for example, the HomeWorked Terms of Use).

4. Communications

An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from us or our professional partners through email and text message, or through our Platform. These communications include push notifications. We communicate with you about your account, privacy, use of the Platform, news relating to the Platform, its features and industry developments, and communications concerning promotions run by us or third parties. We also ask for your feedback about your experience in connection with our Platform or about your home renovation and design plans. In accordance with applicable law, we or our professional partners may send you marketing communications (e.g., with tips, offers, and similar services). These communications may feature us, our Platform, co-branded products and services, Vendors, and other businesses on our Platform.

If you provide us your phone number, we and our professional partners may send you text messages to help you with using the Platform. If you are a Vendor, we may use your contact information (whether publicly available or provided to HomeWorked) to call and otherwise contact you about our Platform, including to market and sell our services or those available on our Platform.

5. Your Choices and Rights

Depending on where you live and how you use our Platform, you may have certain rights relating to your personal information. Below we explain how to exercise these rights:

Access to Information. You can ask us to confirm if we are processing your personal information, provide you with details about our processing, and access much of the information you have provided us by logging into your account. To request access to your HomeWorked information, contact us as provided in the Contact Us section.

Correct Your Information. Vendors, you can update your information within your profile settings and modify content that contains information about you from your account. To edit your personal information, visit your profile in your HomeWorked settings. You may also contact us about correcting or updating your personal information using the methods provided in the Contact Us section.

Delete Your Information. To request permanent deletion of your personal information, please contact us as described in the Contact Us section.

Communications Preferences. You may also opt-out of marketing emails from us directly through the email. Please be aware that you cannot opt-out of receiving necessary account- and privacy-related messages from us. If you wish to stop receiving push notifications from us, you can turn off push notifications for the mobile application in the settings of your mobile device.

Opt-Out Rights. Where provided under your local laws, you may opt-out of having your personal information shared with third parties for targeted advertising by contacting us.

Cookie Preferences. You may opt-out of certain cookies set by contacting HomeWorked or through your browser settings.

Complaints. If you would like to raise a concern about our use of your information, please contact us first. We respond to all requests we receive from individuals wishing to exercise their data protection or privacy rights in accordance with applicable privacy and data protection laws. Please note, we may also ask you to verify your identity in order to help us respond to your request securely and efficiently.

6. Data Security and Retention

We use reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal information to provide services on our Platform or to defend future legal claims. We also will retain de-identified information after your account has been deleted. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.

7. Children

Our Platform is intended for general audiences and is not directed to children under 18. We do not knowingly collect personal information from children under 18. In the event that we learn that we have collected personal information from a child under age 18, we will take reasonable steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us.

8. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of our Privacy Policy will govern our use of information about you. If we make material changes to our Privacy Policy, we will notify you by email or by posting a notice on our Platform or by other means, to offer you an opportunity to review the changes before they become effective. By continuing to access or use our Platform after those changes become effective, you are subject to the revised Privacy Policy.

9. Contact Us

If you have questions or comments about this Privacy Policy (including about the manner in which we or our service providers treat your personal information), you may contact us in the following ways:

- HomeWorked users, please email us at info@HomeWorked.com.

10. International Transfers of Personal Information

We may transfer your personal information to our affiliates, third-party partners, and service providers who are located around the world. When we transfer your information to countries that may not have equivalent privacy and data protection rules to the laws of your country, we take measures to comply with the applicable data protection laws related to our transfer.

Data Privacy Framework Notice

HomeWorked Inc. and our U.S. affiliates comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) (collectively, the “DPF”) as set forth by the U.S. Department of Commerce.

Access, Choice, and Onward Transfers

We describe the types of personal information we receive in the U.S., as well as the purposes for which we collect and use it, in the Collection of Information and Use of Information Sections of this Privacy Policy.

We comply with the DPF Principles for all onward transfers of personal information from the EEA, UK, and Switzerland, including the onward transfer liability provisions.

Accountability and Redress

If you have a question or complaint you believe to be within the scope of our DPF certification, please contact us first at info@HomeWorked.com to resolve your concern. We will respond and attempt to resolve your concern within 45 days.

11. Additional Information for Individuals in the United States

This section provides notice and specific information to consumers in California, Virginia, Colorado, and Connecticut, including information required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively “CCPA”), the Virginia Consumer Data Protection Act, the Colorado Consumer Privacy Act, the Connecticut Data Privacy Act, and Utah Consumer Privacy Act.

We share information with third-party partners to display personalized ads and content on other platforms, for which you have the right to opt-out. You may opt-out of sharing your personal information for these purposes by contacting us at info@homeworked.com.

As provided in our Terms of Use, use of the HomeWorked Platform by anyone under 18 years of age is strictly prohibited. Consequently, we do not knowingly disclose information regarding individuals under 18 years of age to third parties in exchange for consideration. We do not use or disclose sensitive personal information for purposes other than those set forth in the CCPA. In addition to the rights described above and in the Your Choices and Rights section, California residents may also, subject to certain exceptions, request us to provide information about how we have used and shared your personal information in the previous 12 months. Residents of California, Virginia, Colorado, and Connecticut also have the right to request correction of inaccurate personal information. Residents of Virginia, Colorado, Connecticut, and Utah have the right to confirm whether HomeWorked is processing their personal information. Please submit these requests for information, as well as requests to access, correct, or delete your information, by emailing us at info@HomeWorked.com. Residents of California, Virginia, Colorado, and Connecticut may appeal HomeWorked’s decision regarding their request by contacting us at info@HomeWorked.com. If we deny your request, we will notify you and provide our reasons for the denial and instructions regarding the rights you may have under applicable laws to appeal the decision. If the appeal is denied, we will notify you of your rights under applicable laws to contact the Attorney General to submit a complaint. Consistent with applicable privacy laws, except to the extent reasonably related to the value of your personal information, we will not treat you differently for exercising your rights under these laws.

We collect, use, and disclose personal information for the following purposes:

to store information about the payment method you use in connection with the Platform;
to provide and improve our Platform and its features and functionality;
to evaluate use of our Platform for our business purposes and to provide and improve our services;
to personalize your experience;
to display relevant or targeted advertising (on our Platform and third-party sites) for us and other businesses and to evaluate the success of such advertising;
to provide feedback to professionals and merchants on our Platform;
to communicate with you as described in our agreements with you;
to prevent fraud and to maintain a quality experience for our business purposes or legal reasons;
to enforce compliance with our agreements with you and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
to perform research and analysis for our business purposes and to conduct journalist research;
to provide quality assurance purposes and training;
to understand and help manage the quality of requests received, and responses sent, by Vendors on our Platform and to provide them with feedback;
to review your communications and improve user experience, including using automated technology. Learn more.
to identify you and log your use across devices, our Platform, and third-party sites.